Your projects in full confidence
Needhelp guarantees your satisfaction and the proper execution of all your work at home. Our guarantees protect both our customers and our tradespeople.
Your projects in full confidence
All our services are covered by AXA's multi-risk insurance policy.
- Customers are protected in the event of damage caused by the tradesperson during a job (e.g. damaged object(s), water damage, etc.).
Civil liability customer
Our Axa insurance protects the customer in case of consequential damage (material and physical) caused by the tradesperson (e.g. water damage after the installation of a kitchen, an object falling on the customer, etc.).
We then compile a file for investigation and possible compensation.
How does the guarantee work?
In case of poor work of a tradesperson, we will take care of the recovery.
*The guarantee applies only to jobs booked via 100% online payment on the platform (recommended option).
It does not apply to jobs where only the service fee is paid online and the rest directly to the tradesperson.
Our team will find a new tradesperson for you to complete the work and repurchase the required equipment.*
Coverage of potential claims
You must complete the form within 7 days of the job's mission date. Our teams will then handle your claim as soon as possible.
- Contact our after-sales service
- Fill in the claim form and explain your problem
- Our teams will contact you within 15 working days
Preventing cancellations
Cancellation by the tradesperson
If a tradesperson cancels, our teams will do their utmost to find a replacement to carry out the job. If this is not possible, a refund will take place.*
